Frequently Asked Questions

Why does my order cost this much to ship?

I do not set the shipping prices – they are calculated at checkout by the third party print vendor. Orders with multiple items made from different manufacturers will attract their own independent delivery fee, which accumulates at checkout. For example, if you’re having an order shipped to the United States, and you’ve placed a mug and a tee in your cart, shipping will be $8USD for the mug, plus $4USD for the tee, with a total of $12USD.

*TIP* – When more than 1 item is ordered (of the same kind), the shipping price on every additional item is cheaper than the first. For example, when you buy two mugs, the first one costs $8USD to ship, with the additional one/s costing $6USD each to ship. This discount is applied to most products, but not all.

 

Only one item has been delivered – where is the rest of my order?

Because different items are made by separate manufacturers, they’re also shipped separately too, and often arrive within a few days of each other.

 

Can I cancel my order?

Our online orders process immediately to ensure our customers receive their products as soon as possible. As a result, we are unable to cancel or modify your order once submitted.

So make sure to check twice before placing orders!

How Can I Change My Shipping Address?

Once the order is placed, it is final. Changes or cancellation can not be made once the order is placed. Please double check your order before you place it.

We will always do our best to accommodate any request. Thank you for understanding when we can’t!

If the address on your order is incorrect, we advise you to reroute the package through the carrier’s tracking page once shipped. Chiraya is not responsible to reroute and reship any orders if wrong shipping address was provided.